T&terms & conditions - Boring but necessary

Terms & Conditions

Last updated: 25th July 2026
 

Welcome to Undercliff Shroomery. These Terms & Conditions explain the rules for ordering from our website, whether you're here for fresh gourmet mushrooms, Shroomery merch, or both.

By placing an order through our website, you agree to these Terms & Conditions.

 

1. About Us

 

Undercliff Shroomery is a small independent gourmet mushroom business based on the Isle of Wight.

References to "we", "us", "our" or "Undercliff Shroomery" mean Undercliff Shroomery.

References to "you" or "your" mean the person placing an order with us.

If you have any questions about an order, please contact us using the contact details provided on our website.

2. Products

We sell:

• Fresh gourmet mushrooms grown by Undercliff Shroomery.

• Merchandise designed by Undercliff Shroomery and produced and fulfilled by our print-on-demand production partner, Inkthreadable.

We make every effort to ensure that product descriptions, photographs, sizes, colours and other information on our website are accurate. However, colours may vary slightly depending on your screen or device.

Fresh mushrooms are a natural product. Individual mushrooms may therefore vary in size, shape, colour and appearance. This is not considered a fault.
 

3. Orders

When you place an order through our website, you are making an offer to purchase the products in your order.

You will receive an order confirmation once your order has been received. This does not necessarily mean that your order has been accepted if there is a problem with stock, payment or availability.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• a product is unavailable;

• there is an obvious error in the product description or price;

• we suspect fraudulent activity;

• circumstances outside our reasonable control prevent us from fulfilling the order.

If we cancel an order after payment has been taken, you will receive a full refund for the cancelled products.
 

4. Prices and Payment

All prices displayed on our website are in pounds sterling (£).

The price payable for a product is the price displayed on the website at the time you place your order, unless there is an obvious pricing error.

Delivery charges, where applicable, will be displayed before you complete your purchase.

Payment must be made through the payment methods available on our website.

Wix Payments

Payments made through the Undercliff Shroomery website are processed using Wix Payments.

When you place an order, Wix Payments may collect and process information necessary to securely process your payment. This may include payment details, billing information, transaction information and other information required to verify and process the transaction.

The Undercliff Shroomery does not have access to your full payment card details.

Payment information is processed securely by Wix Payments in accordance with applicable data protection and payment-security requirements.

We may retain limited transaction information, such as the amount paid, date of payment and order details, where necessary for order management, accounting, fraud prevention and our legal obligations.

For more information about how Wix processes personal information and payment information, please refer to Wix's applicable privacy documentation.

We do not sell your payment information or use your payment details for marketing purposes.

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5. Fresh Mushroom Orders

Our fresh mushrooms are grown in small batches and harvested according to availability.

Because mushrooms are a fresh, perishable food product, availability can vary. We may occasionally need to substitute a variety of mushroom or cancel an item if a crop does not meet our quality standards.

If we need to make a substitution, we will contact you where reasonably possible before dispatch.

If we cannot fulfil an item in your order, we will refund the unavailable item.
 

6. Fresh Mushroom Collection & Delivery

Fresh mushrooms can be ordered for either collection from The Undercliff Shroomery or local delivery within Ventnor.

Collection

Collection is available from The Undercliff Shroomery at the collection time or date agreed when placing your order.

Fresh mushrooms should be collected promptly and refrigerated as soon as reasonably possible after collection.

If you are unable to collect your order at the agreed time, please contact us as soon as possible so that an alternative arrangement can be made.

Ventnor Delivery - We offer local delivery of fresh mushrooms within Ventnor only.

Delivery days and available delivery times will be communicated when your order is placed.

We will make reasonable efforts to deliver your order within the agreed timeframe. However, as a small local business, delivery times may occasionally be affected by circumstances outside our reasonable control.

Someone should be available to receive the order where possible. If nobody is available, we may contact you to arrange a suitable alternative.

Fresh mushrooms should be refrigerated promptly after delivery, a paper bag is the perfect storage.

We cannot accept responsibility for deterioration resulting from a customer not being available to receive their order or failing to store the mushrooms appropriately after delivery.

Delivery Area

Fresh mushroom delivery is currently limited to Ventnor, Isle of Wight.

If you are outside our delivery area, you are welcome to contact us to discuss collection where appropriate.

We reserve the right to decline a delivery where the address falls outside our stated delivery area.

Delivery Charges

Any applicable delivery charge will be clearly displayed before you complete your purchase.

Where a delivery charge is not applicable, this will also be stated at checkout.

Fresh Mushroom Availability

Our mushrooms are grown in small batches and availability can change depending on what is ready to harvest.

We may occasionally be unable to fulfil a particular variety or quantity if a crop does not meet our quality standards.

If this happens, we will contact you as soon as reasonably possible and, where appropriate, offer an alternative, partial fulfilment or refund.

Fresh mushrooms are perishable goods and therefore cannot be returned simply because you have changed your mind after receiving them.

This does not affect your statutory rights if the product is faulty, damaged, unsafe or does not conform to the contract.
 

7. Fresh Food, Quality and Safety

Our mushrooms are intended for human consumption.

You should inspect fresh mushrooms when they arrive and follow any storage and preparation instructions supplied with your order.

If your mushrooms appear damaged, spoiled or otherwise unsuitable for consumption when they arrive, please contact us as soon as possible and, where practical, provide photographs of the product and packaging.

We will assess the issue and, where appropriate, offer a replacement or refund.

Please do not consume a product that you believe is unsafe.
 

8. Merchandise

Our merchandise includes products such as clothing, bags, mugs, badges and other items designed by Undercliff Shroomery.

Unless otherwise stated, merchandise is made to order.

This means your item may only be produced after you place your order. Please allow additional time for production before dispatch.

Production and fulfilment of merchandise is carried out by our third-party fulfilment partner, Inkthreadable who are UK based.

Estimated production and delivery times may vary depending on the product, destination and circumstances outside our control.

Merchandise Production & Fulfilment

Our merchandise is designed by Undercliff Shroomery and produced and fulfilled by our print-on-demand partner, Inkthreadable.

Our merchandise is made to order, so please allow additional time for production and dispatch. Your merchandise may arrive separately from any fresh mushroom order.

Our clothing and textile products are made using 100% organic cotton. Product-specific materials and specifications are displayed on the relevant product listing.

Because products are made to order, please check your chosen size, colour and product carefully before placing your order.

If your merchandise arrives faulty, damaged or incorrect, please contact us with your order number and photographs where possible. We will work with our fulfilment partner to resolve the issue.

Your statutory consumer rights are not affected by these terms.

Inkthreadable fulfills orders on our behalf, but your purchase contract is with The Undercliff Shroomery.

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9. Made-to-Order Merchandise

Because merchandise is made to order, please check your selected size, colour and product carefully before placing your order.

We cannot guarantee that an order can be changed or cancelled once production has started.

However, your statutory consumer rights are not affected by these Terms & Conditions.

If you receive an item that is faulty, damaged or incorrect, please contact us and we will work with our fulfilment partner to resolve the issue.
 

10. Returns and Refunds

We want you to be happy with your purchase.

For non-perishable merchandise, you may have a legal right to cancel your order within 14 days of receiving the goods under the Consumer Contracts Regulations 2013, subject to applicable exceptions.

The cancellation period does not generally apply in the same way to goods that are made to the customer's specifications or clearly personalised.

Our merchandise is generally produced to order, but this does not automatically remove your statutory cancellation rights. Where a legal right to cancel applies, we will honour it.

If you wish to cancel an eligible order, please contact us within the applicable cancellation period.

Where cancellation rights apply, you are responsible for returning the goods unless the item is faulty, damaged or incorrect, or unless otherwise required by law.

Returned merchandise should be in an appropriate condition and, where possible, in its original packaging.

Nothing in these Terms & Conditions affects your statutory rights.
 

11. Faulty, Damaged or Incorrect Merchandise

If your merchandise arrives faulty, damaged or different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

• Your order number.

• A description of the problem.

• Photographs of the product and packaging where appropriate.

We may ask for photographs to help us investigate the issue with our fulfilment partner.

Where a product is faulty, damaged or incorrectly supplied, we will provide an appropriate remedy in accordance with your legal rights. This may include a replacement or refund.
 

12. Fresh Food and the Right to Cancel

Because fresh mushrooms are perishable goods, the usual cancellation rights for distance purchases do not apply in the same way to goods that are liable to deteriorate or expire rapidly.

Once fresh mushrooms have been dispatched or delivered, they generally cannot be returned for resale.

This does not affect your legal rights if the mushrooms are faulty, damaged, unsafe or otherwise do not conform to the contract.
 

13. Product Availability

We are a small-scale mushroom farm and grow in limited batches.

Some varieties may therefore sell out quickly or may not be available every week.

We do not guarantee that a particular mushroom variety will always be available.

Where a product is listed as unavailable, we may remove it from sale until the next suitable crop is ready.
 

14. Our Designs and Intellectual Property

All artwork, illustrations, photographs, logos, branding, written content and designs created by Undercliff Shroomery remain our intellectual property unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell or commercially use our artwork, designs, photographs or written content without our prior written permission.
 

15. Website Content

We make reasonable efforts to ensure that the information on our website is accurate and up to date.

However, we cannot guarantee that the website will always be available, completely error-free or free from interruptions.

We may update, change or remove website content, products and prices at any time.
 

16. Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

We are not responsible for losses that could not reasonably have been anticipated at the time your contract with us was formed, or for circumstances outside our reasonable control.

Nothing in these Terms & Conditions affects your statutory consumer rights.
 

17. Events Outside Our Control

We will not be responsible for delays or failure to fulfil an order where this is caused by circumstances outside our reasonable control.

This may include extreme weather, flooding, fire, power failure, equipment failure, disruption to transport services, courier delays, supplier problems, industrial action or other events that we could not reasonably have prevented.

Where such an event affects your order, we will make reasonable efforts to contact you and minimise the impact.
 

18. Privacy

We collect and use personal information in accordance with our Privacy Policy.

Your information will only be used and shared as necessary to process your order, provide our services, communicate with you and meet our legal obligations, in accordance with our Privacy Policy.
 

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

The version applicable to your order will be the version in force at the time you placed your order.

The date at the top of this page shows when these Terms & Conditions were last updated.
 

20. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you will also benefit from any mandatory protections provided by the law of the country in which you live.
 

21. Contact Us

If you have a question about an order, product, return or these Terms & Conditions, please contact Undercliff Shroomery using the contact details provided on our website.

We're a tiny mushroom farm, not a faceless corporation, so we'll do our best to sort things out sensibly and fairly.

Undercliff Shroomery
Isle of Wight, UK

Email: info@undercliffshroomery.com

Website: www.theundercliffshroomery.com
 

A note about your consumer rights

Nothing in these Terms & Conditions is intended to remove or restrict any rights you have under UK consumer law.

If any part of these Terms & Conditions conflicts with a legal right that cannot lawfully be excluded, that legal right will take precedence.